The Hard drive can actually be physically removed and it will still boot and install and run showing all hardware working or not. It can be booted Live and will not touch anything on the hardware.

The specific Disk Used to test is Ubuntu Unleashed. We also tell them that if it is actually hardware we repair and replace components that are actually bad. They are outraged when we tell them its likely malware. They are always getting infected and then want free re installs from onsite techs indefinitely. Then when they refuse to pay for an onsite diagnosis and a reinstall we terminate their service contract. They refuse to pay for reinstall so we send a tech with Live Linux DVD and boot and show them all hardware working. I have clients all the time swear up and down there is no malware. I doubt that any of the hardware is bad only that the software is corrupted. It is VERY LIKELY Malware is interfering with the windows installer service. Try installing ALL 3 of the drivers I listed. There's a number of places that have drivers, includingĬan someone please advise me if this is the best driver? Any other insights would be appreciated. Then I used a restore point prior to the card-hub ceasing to work. A drive plugged into the second card 3.0 port also was not recognised. The 3.0 ones went first, then the 2.0 ones. It's been stable for nearly two years.Ī few weeks ago the hub ports started to cease functioning. When the card and hub were installed there were problems with the Renesas card driver, and for a while the card driver needed to be uninstalled and reinstalled. A USB 3.0 card was installed a few years ago, and a hub is plugged into that. The ports are USB 2.0, which is slow for larger file transfers, notably backups. The Dell has proved to be very reliable, no problems at all. It might be computer itself or its bios or software settings, or the card driver and its settings or the disk itself.I have a Dell Optiplex 790. Commonly power management issues are pretty complex and commonly it is not clear, which part of hardware/software contributes the most to the problem.

Try to find similar problem description in community forum section of your disk manufacturer or try to ask this question at that forum. If the issue is resolved, at least you will have a reason to address the issue to Plugable.

Try to attach your docking station to USB 2.0 connector (if it is possible). I would recommend to do the following steps in your case: I have solved the issue with upgrading firmware of the drive, not USB card. I had similar problem with my Seagate GoFlex external USB 3.0 drive.

If you use driver revision 2.1.28.0, it means your chip is another model. According to the Release Notes, driver revision 3.0.23.0 applies only to Renesas uPD720201 and uPD720202 chips.

Renesas usb 3.0 driver windows 10 0194